Refund eligibility
Refunds are allowed for valid cases where a user cannot use Smart Nursing School. Each request must be submitted by email and is reviewed case by case. Submitting a request does not automatically approve a refund.
How to request a refund
Email [email protected] with the subject “Refund request” and include:
- The email address used for your account or purchase.
- Your plan, payment date, and order or payment reference, if available.
- A description of why you cannot use the product, including any error messages and troubleshooting you have already tried.
You may include screenshots that help explain the issue. Do not send passwords, full payment card numbers, or patient information.
Review and decision
We review the circumstances of each request and may ask for more information or work with you to resolve the access or technical issue. We will communicate the decision by email. Where the review confirms a valid case for a refund, we will arrange it through the payment provider and confirm the details.
Processing time depends on the payment provider and your financial institution. No fixed refund window or automatic money-back guarantee is offered by this policy.
Subscription cancellation
Cancelling recurring billing and requesting a refund are separate actions. Use the billing provider’s membership dashboard to manage future billing, or contact us for help. Cancellation alone does not submit a refund request.
Your rights
This policy does not limit any refund or consumer rights that apply under applicable law. For questions or a refund review, please email us.